User Studies Survey 2012(PRACTICAL PORTFOLIO AIS3705)




Official Mahlaga Molepo




Bachelor of Information Science Fellow

Department of Information Science

University of South Africa

P.O Box 392

0003, South Africa

Date emailed 22 June 2012


Researcher’s address Mahlaga Molepo

33, 10th Avenue, Alexandra, 2090


What study is about?


Its usefulness: Community Libraries face serious challenges with the

advent of technology. Information and Communications

Technologies now allow library users to access

information without having to physically visit a library.

Is this phenomenon causing a decline in community library?

usage? I am going to research online databases and

Community libraries because I want to find out what the

role of online databases in community libraries can be in

order to understand how community libraries can attract

more users when they subscribe to online databases.


Why library was chosen;

and who should complete

the questionnaire? Your library is one of out of many in which users will be

asked to give their opinions on the above-mentioned

matters. From the sample population of all users of Alex-

San Community Library a sample size of 100 elements was

drawn, a consecutive identification number allocated to

each element in the sample frame and the lottery or

fishbowl selection method and technique used.


Promise of confidentiality

And professional ethics You are assured of complete confidentiality. The

Principles of integrity, business ethics and objectivity

will be adhered to for professional ethics and respect

for respondents.


Usefulness of study The results of the study will be made available to the

Department of Information Science at the University of

South Africa for review and evaluation. You may receive a

summary of the results by “writing COPY OF RESULTS

REQUESTED” on the back of the questionnaire. PLEASE NOTE:

do not include the request in the questionnaire itself.

Include your name(s) and contact details.


What to do if

questions arise I would be most happy to answer any questions you might

have. Please email or call. My work telephone is (012)

441 5781, mobile +2783 952 992 3 and email


Appreciation Thank you for your assistance

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Practical Portfolio User Studies Survey 2012


Extract from AIS3705  Practical Portfolio \ by Mahlaga Molepo


TASK 2.4 Data collection methods


2.4.1 Introduction

Data collection methods are an important aspect of social science research. After a research design has been chosen, a researcher can use a number of data collection methods to collect data for analysis. This discussion will look at measurementas the first process in data collection which follows specific rules and criteria and is used by social science researchers to record the value of a particular variable. The ordinal level of measurement will be highlighted as one measurement technique chosen for the construction of a questionnaire to be used to gather data from the chosen sample population. In contrast, measurement errors will also receive attention as I seek to highlight to the reader the probability of measurement errors during data collection. Usage of existing data will be discussed against the backdrop of the need to use available material that can help answer specific research questions. Note that sampling will be used to enable me to collect data from a representative sample frame of the entire population of library users in Alexandra Township. The strategy is to use a research design that will be systematic in obtaining specific information using structured interviews and focus groups interviews. A self-administered questionnaire will be cited as a data collection instrument with questions for respondents.   Measurement

Measurement is usually applied to the research in order to help find accurate answers to the questions and sub-problems that were highlighted in Since the social problem been investigated was undertaken within a library environment, the measurement helps analyse questionnaires which were given out to respondents at Alex-San Kopano Community Library. According to RSC201H (2009:171) measurement is defined as when a researcher “records” the value of a particular variable in order to describe the variable. Moreover, measurement gives a researcher objective evaluations which can be verified by other researchers, whether they are valid and reliable. A questionnaire which does not adhere to the criteria of a measurement would not be able to pose appropriate questions to respondents thereby preventing the researcher to engage with respondents in a manner that would help find accurate answers to the research questions. Choosing the right type of a measurement is an important step forward. In the next section, the ordinal level of measurement will be discussed as chosen for this research project.